Listening is not enough - People demand transformational change in humanitarian assistance

“How communities experience and perceive our work is the most relevant measure of our performance.” In light of this statement by Principals of the Inter-Agency Standing Committee (IASC) on Accountability to Affected People in Humanitarian Action, the United Nations Office for the Coordination of Humanitarian Affairs (OCHA) commissioned Ground Truth Solutions (GTS) to provide a multi-country analysis that explores the recent perceptions of people in ten crisis contexts – Afghanistan, Burkina Faso, Chad, the Central African Republic (CAR), the Democratic Republic of the Congo (DRC), Haiti, Nigeria, Somalia, Syria, and Ukraine – with the aim to provide a snapshot of aid quality from the perspective of affected people, as well as recommendations for action that can address critical, systemic shortcomings.