The Accountability and Inclusion Helpdesk (A&I Helpdesk) provides coordinated guidance and rapid or in-depth support on Accountability for Affected Populations and Inclusion. It is a remote advice and support service that aims to give users worldwide quick access to technical expertise and resources.
How does the A&I Helpdesk support users with technical assistance?
- Rapid and remote technical assistance
Provide quick access to users with resources, guidance documents, knowledge bases, and case studies.
- Referrals to regional or global experts
Channel in-depth queries to regional or global experts, depending on the nature of the request to provide additional perspectives and examples.
- Tracking and measuring demand
Track and report on the queries received from the country, regional, and global levels to analyze trends and support any current needs and gaps.
For whom is the Helpdesk meant?
Anyone seeking rapid or in-depth technical support on AAP or inclusion, be it any international organizations, NGOs, implementing partners, government bodies, etc.
Thematic areas available to the user:
- Accountability for Affected Populations
- Inclusion
- Community Engagement
- Complaints and Feedback Mechanisms
- Monitoring and Evaluation
- Information Sharing and Capacity Development
- Coordination
What can you expect?
Upon sending a request, your question will be answered by the Accountability and Inclusion Helpdesk coordinator, or it will be channeled to technical leads for the above thematic areas.
How to reach out to the A&I Helpdesk?
Share your request with us via one of the below options, and we will get back to you within 48 hours.
aap [at] collectivehelpdesk [dot] org (Email) | Contact Form | Resource Library
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Looking for other global-level helpdesks?
Click here for the PSEA Helpdesk
Click here for the Gender-Based Violence Helpdesk
Click here for the Collective Service Helpdesk for a community-led response
Click here for the Child Protection Cluster Helpdesk
Click here for the Nutrition Cluster Helpdesk
Click here for the WASH Cluster Helpdesk
Click here for the Education Cluster Helpdesk