CHS Alliance Support to Complaints and Feedback Mechanisms: Unpacking the Complexity to Address the Challenges

Author(s)
CHS Alliance
Publication language
English
Pages
19
Date published
01 Jan 2019
Type
Guidance
Keywords
Accountability to affected populations (AAP), Complaints and feedback mechanisms, Engaging with affected populations, Two-way communication
Countries
Global
Use in Humanitarian Programme Cycle
Strategic response planning, Operational review & evaluation
Organisations
CHS Alliance

A report that addresses common challenges experienced in the implementation of complaints and feedback mechanisms in humanitarian action, proposing a way forward for its members.