Community Feedback and Complaints Mechanisms: experience from Tanzania

Author(s)
Plan International
Publication language
English
Pages
4
Date published
01 Jan 2019
Type
Case study
Keywords
Accountability to affected populations (AAP), Complaints and feedback mechanisms, Engaging with affected populations, Two-way communication
Countries
Tanzania
Use in Humanitarian Programme Cycle
Needs assessment & analysis, Strategic response planning, Implementation & monitoring
Organisations
Plan International

This presentation gives an overview of the feedback and complaints mechanisms used by Plan International in Tanzania. These include suggestion boxes, community engagement meetings, participation in camp meetings, surveys and evaluations, help desk and home visits.