Feedback and the Art of Listening

Author(s)
IOM
Publication language
English
Pages
19
Date published
01 Jan 2017
Type
Research, reports and studies
Keywords
Accountability to affected populations (AAP), Complaints and feedback mechanisms, Engaging with affected populations, Two-way communication
Countries
Global
Use in Humanitarian Programme Cycle
Strategic response planning, Implementation & monitoring
Organisations
International Organization for Migration (IOM)

This publication presents key findings on the use of feedback mechanisms by IOM missions and includes a collection of case studies in programmes that have solicited feedback from communities and used the responses to shape or redesign projects.