Guide des pratiques exemplaires Mécanisme communautaire de plainte interorganisations

Author(s)
IASC
Publication language
French
Pages
336
Date published
30 Sep 2016
Type
Tools, guidelines and methodologies
Keywords
Accountability and Participation, Complaints and feedback mechanisms, Engaging with affected populations
Countries
Global
Use in Humanitarian Programme Cycle
All phases of the HPC

The Best Practice Guide is operational guidance on how to set up and run an inter-agency community-based complaint mechanism to handle reports of sexual abuse and exploitation by aid workers. It compiles lessons learned, examples, and case studies gathered throughout the course of the 2013-2015 IASC pilot project on inter-agency CBCMs. The Guide is an easy-to-use living document that offers practical guidance, and includes global Standard Operating Procedures (SOPs) on inter-agency cooperation in complaint handling. With the endorsement of the IASC Principals in June 2016, it fills a needed gap for high-level PSEA guidance transmitted to our representatives in the field.

Authors: 
IASC