Handling Community Feedback / Complaints: CAFOD Accountability Briefing

Author(s)
Boughen, L. and Sweatman, R.
Publication language
English
Pages
7
Date published
01 Jan 2010
Type
Factsheets and summaries
Keywords
Accountability and Participation, Accountability to affected populations (AAP), Comms, media & information, Complaints and feedback mechanisms, Development & humanitarian aid
Countries
Global
Use in Humanitarian Programme Cycle
All phases of the HPC
Organisations
CAFOD UK

This Briefing provides a basic step-by-step guide for CAFOD partners to handle community feedback and complaints as part of development and/or humanitarian projects. For more detailed information and case study examples of good practice and lessons learned, please refer to the Level 2 (Advanced) Briefing.

Authors: 
Boughen, L. and Sweatman, R.