'Investing in listening' - International Organization for Migration’s experiencewith humanitarian feedback mechanisms in Sindh Province, Pakistan

Jean, I. and Bonino, F.
Publication language
Date published
01 Mar 2014
Research, reports and studies
Accountability to affected populations (AAP), Participation, Comms, media & information, Complaints and feedback mechanisms, Engaging with affected populations, Monitoring, Two-way communication
Use in Humanitarian Programme Cycle
Strategic response planning, Implementation & monitoring

This case study is part of an initiative to produce evidence-informed guidance for operational agencies on strengthening the effectiveness of feedback mechanisms for affected populations in humanitarian contexts. 

This is the second in a series of three case studies leading to a synthesis report and a guidance document on effective humanitarian feedback mechanisms. The Pakistan field visit was conducted between January 7 and 18, 2013, and was hosted by the International Organization for Migration (IOM). This case study primarily focuses on feedback processes within IOM’s shelter programme and by extension, the feedback loops within the Shelter Cluster led by IOM. Interviews were conducted with IOM programme staff, Shelter Cluster Focal Points, and IOM’s implementing partners (IPs) in Islamabad, North Sindh, and South Sindh provinces, where IOM is providing assistance in flood-affected communities.