WFP Lessons from CFM hotlines in Syria and Moldova

Publication language
Date published
11 Jun 2024
Case study
Accountability to affected populations (AAP), Complaints and feedback mechanisms, Inclusion

This learning paper is part of a series documenting good practice examples of disability inclusion mainstreaming. This paper focuses on evidence generated by community feedback mechanisms (CFM) in Syria and Moldova. We analysed the intake forms and quantitative and qualitative data of the Syria and Moldova CFM hotlines,1 and identified four key opportunities for strengthening inclusion. This paper is structured around these four elements, which mirror the AAP cycle.