A Guide for Client Responsive Staff Management

Author(s)
Narayanan, U., Seris, N. and Shafina, V.
Publication language
English
Pages
15
Date published
19 Mar 2019
Type
Tools, guidelines and methodologies
Keywords
Accountability and Participation, Participation, Local capacity, Coordination, Gender, Inclusion
Countries
Global
Use in Humanitarian Programme Cycle
Resource mobilisation; Strategic response planning; Operational review & evaluation
Organisations
International Rescue Committee
Link
https://www.rescue.org/resource/guide-client-responsive-staff-management

The Guide aims to:   Provide guidance and resources for senior management and staff on client-responsive recruitment, learning and development and performance management;   Guide staff to embrace the knowledge, attitudes, skills and behaviours that will institutionalise client-responsive programming;   Guide managers to systematically nurture and model the knowledge, attitudes, skills and behaviours that promote a client-responsive orientation in themselves and their team.