Client Responsiveness Measurement Framework

The primary focus of the framework is generating data and evidence from the perspective of affected people themselves about how projects are meeting their priority needs and if they feel they have influence over decisions that affect them. This approach is different than traditional project monitoring and evaluation approaches which assess objectives and indicators defined by aid organisations and donors as it puts the focus on the opinions and lived experiences of the intended clients. It allows aid organisations to draw on a more comprehensive set of evidence to assess the relevance, appropriateness and outcomes of aid interventions.