Collecting Client Feedback to Improve Service Delivery

Author(s)
Hnin Zaw Win
Publication language
English
Pages
3
Date published
03 Oct 2019
Type
Case study
Keywords
Accountability to affected populations (AAP), Complaints and feedback mechanisms, Engaging with affected populations, Health, Inclusion, Protection, Two-way communication
Countries
Thailand
Use in Humanitarian Programme Cycle
Needs assessment & analysis; Implementation & monitoring; Operational review & evaluation
Organisations
International Rescue Committee
Link
https://rescue.app.box.com/s/ek9csmv6rvprqw2t1hnnmwqesr475q3y

In 2018, the IRC team in Mae Hong Son province conducted community outreach sessions for the first time in Ban Mai Nai Soi, and Ban Mae Surin Refugee Camps. The purpose of the community outreach sessions was to address the obstacles and barriers to regular consultations with clients and getting systematic client feedback. Furthermore, the sessions aimed to identify real-time issues and challenges which clients encounter and to get feedback on IRC’s service delivery.