Connectivity, Needs and Usage Assessment (CoNUA) Toolkit

Publication language
Date published
18 Jan 2021
Practical tools
Accountability to affected populations (AAP), Complaints and feedback mechanisms, Engaging with affected populations, Needs assessment, Two-way communication
Use in Humanitarian Programme Cycle
All phases of the HPC

understanding of mobile phone use and its context for a particular crisis. The tools answer questions such as:  -    What is access to mobile phones like? Who does – and who does not – have this access?  -    What are the barriers to access? How do they differ between population groups (e.g. the elderly)?  -    Which mobile-enabled services are available (e.g. mobile money services; social media, etc.), and which are used, and how? Which ones are not used, and why?  -    What specific technologies and services (e.g. SMS, phone calls) do end-users prefer to use for receiving humanitarian assistance?  The Toolkit not only makes it easier to understand mobile phone use and its context for a particular crisis, but also enables:  -    a better understanding of the digital ecosystem in a particular context and the factors that allow this ecosystem to function (e.g. availability and use of charging stations, strength of network coverage, etc.)  -    the ability to quantify the digital divide including amongst more marginalised groups, such as people with disabilities and women.  The Toolkit addresses the lack of data about the digital needs of populations affected by crisis by giving humanitarians and their key stakeholders’ the tools to measure mobile phone access, usage, preferences and skills of populations of concern in a robust and standardised way. This will allow them to assess and provide appropriate digital humanitarian interventions, which help build resilience and save lives. The Toolkit mitigates the digital divide by supporting decision-making to implement aid projects that improve connectivity and access to mobile technology, or deliver products and services that rely on this.