Guidance to Present, Interpret and Respond to Client Feedback (ANNEX)

Publication language
English
Pages
1
Date published
06 May 2019
Type
Practical tools
Keywords
Accountability to affected populations (AAP), Complaints and feedback mechanisms, Engaging with affected populations, Gender, Two-way communication
Countries
Global
Use in Humanitarian Programme Cycle
Needs assessment & analysis; Implementation & monitoring
Organisations
International Rescue Committee
Link
https://rescue.app.box.com/s/adwlppsjkf6a9ctp05qnc7x00brwobg1

The table below will help you to select the appropriate channel(s) through which to respond to the client feedback. It assesses the feasibility of using different channels to respond to feedback based on the following criteria: (1) If the response requires an individual or collective response; (2) If the feedback is sensitive or non-sensitive; (3) Other internal or contextual challenges to accessing or communicating with clients.