IASC Global Standard Operating Procedures on Inter-Agency Cooperation in Community-Based Complaint Mechanisms, 2016

Publication language
English
Pages
65
Date published
12 Oct 2016
Type
Plans, policy and strategy
Keywords
Participation, Complaints and feedback mechanisms, Preventing Sexual Exploitation, Abuse and Harassment (PSEAH), Protection
Countries
Global
Use in Humanitarian Programme Cycle
All phases of the HPC
Organisations
Inter Agency Standing Committee (IASC)
Link
https://interagencystandingcommittee.org/iasc-task-team-accountability-affected-…

The Global SOPs, endorsed in 2016, provide technical guidance on how agencies can coordinate complaint referrals while operating an inter-agency CBCM. The SOPs cover how to receive, assess, refer, and follow-up on complaints between agencies in line with diverse confidentiality and data protection policies.