IRC Client Responsive Programming Framework

Shafina, V.
Publication language
Date published
11 Dec 2019
Tools, guidelines and methodologies
Accountability to affected populations (AAP), Participation, Complaints and feedback mechanisms, Multi-sector/cross-sector, Inclusion
Use in Humanitarian Programme Cycle
All phases of the HPC

The purpose of this document is to present the International Rescue Committee’s approach to Client Responsiveness that can be shared with internal and external audiences. Client Responsiveness is an organizational priority at the IRC, which reflects our commitment to meaningful participation of people receiving our aid and services, delivered directly and in partnership with others. It also reflects our commitment to promoting the means through which clients may hold us accountable for the decisions we make on their behalf. This document explains the Standards and Practices which our country programs are required to apply throughout all stages of the program life-cycle and the enabling factors which we ask them to strengthen in support of meaningful participation of and accountability to our clients.