Rapid Guide on Setting up Client Feedback Mechanisms

Publication language
English
Pages
23
Date published
31 Jul 2019
Type
Tools, guidelines and methodologies
Keywords
Accountability to affected populations (AAP), Complaints and feedback mechanisms, Multi-sector/cross-sector, Engaging with affected populations, Gender, Two-way communication
Countries
Global
Use in Humanitarian Programme Cycle
Strategic response planning;Resource mobilisation; Implementation & monitoring; Needs assessment & analysis
Organisations
International Rescue Committee
Link
https://rescue.app.box.com/s/7pcpyr3w0ka4f60zgqxvwz864ka0nbhz

The Rapid Guide on Setting up Client Feedback Mechanisms provides advice on how to quickly review and update your client feedback channels, establish roles and responsibilities, and set up referral pathways. It also provides templates to develop Standard Operating Procedures (SOPs) for client feedback mechanisms at a country level and record client feedback.